Return Policy

Return Policy for AD InfoTech IT Solutions

At AD InfoTech IT Solutions, customer satisfaction is our top priority. We strive to provide high-quality new and refurbished desktops, laptops, and accessories. If for any reason you are not completely satisfied with your purchase, our return policy ensures a hassle-free return process.

1. Eligibility for Returns

New Products: Returns are accepted within 7 days from the date of delivery.
Refurbished Products: Returns are accepted within 7 days from the date of delivery.
Accessories and other Products: Returns are accepted within 7 days from the date of delivery.

2. Conditions for Return

To be eligible for a return, your item must be:

In the same condition that you received it.
In its original packaging with all accessories and manuals included.
Accompanied by the original receipt or proof of purchase.

3. Non-Returnable Items

The following items are non-returnable:

Items damaged due to misuse or negligence.
Software, downloadable products, and licenses.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

4. Return Process

To initiate a return, please follow these steps:

Visit our return portal at http://adinfotechitsolutions.com/return-policy and fill out the return request form.
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
Pack the item securely, including all original packaging, accessories, and the RMA number.
Ship the item to the address provided in the return instructions.

5. Refunds

New Products: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
Refurbished Products: After inspection, a refund will be processed within 7-10 business days, minus a 15% restocking fee.
Accessories: Refunds for accessories will be processed within 7-10 business days after inspection.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team at support@adinfotechitsolutions.com for assistance.

7. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the item is defective or the return is a result of our error.
Original shipping charges are non-refundable unless the return is due to our error.